I have tons to talk about but just can’t find the time/ energy to put it into words. I’m sorry.
However, today has been a different day, (by different, I mean sh**ty). So let me explain.
First off, never rent a car/van from Avis – especially the avis in BRAMPTON ONT. – ON QUEEN & KENNEDY.
Long story short, they over charge you then have the nerve to give you attitude when you ask them what’s going on.
*side note* my aunt has already had a bad experience with this specific location regarding the same thing
FULL Story
My family and I needed a van for the Labor Day weekend to travel to the States for my Uncle’s 50th surprise birthday party.
Another family member who works with a church who does regular rentals with told us that AVIS has a van for rental with unlimited mileage total price = $450 + tax (HST 13%)!!!!
Great Price, to good to be true?
Yeah that’s what we thought so we called in. SAME PRICE
Went to book it, SAME PRICE
We sign the sheet after he specifically repeated the price and terms, SAME PRICE
We drop off the car get back the receipt, DIFFERENT PRICE!!!!
See the tipping point of my day?
Please bare in mind I’m returning the car during my work break. ½ hour after my allotted time I’m still in the store.
He claims we scratched the car, we have the paper that says the scratch was already there.
He charged us $100 over the original price
My aunt, who booked the car, is pissed( It’s on her card)…I tell her to relax while I talk to the man. (correction try to talk the man). He takes the next customer. He calls the guy that we originally booked with.
The guy we booked with asks whats the problem.
I respond he overcharged us
Avis douche: the scratches
In my head I’m going WTF.
Original booker say don’t worry about the scratches there on the paper.
Me: okay, but there still an over charge. You told 3 people the same price now its more. How do we fix this.
Original booker: no no, I told you $495
I take a deep breath
Regardless the price you charged on her card are wrong. Even with the taxes on the $495 it shouldn’t be that much. Here look at the paper
Original booker: silence
45 mins after allotted break time
I call my uncle (church boy) he says he told him $450.
My aunt’s like we need to figure this out before I pay!
Silence.
Me: Hello – I’m speaking to you.
Avis douche: the charge is already processed
Me: Excuse me, she didn’t sign anything.
Avis Douche: she’s doesn’t have too
I go from chill to PISSED.
Me: I need the store manager number.
Avis douche: no answer
Me: Excuse me, I need the name and number of your manger!
1 hr. 10 mins after my allotted break I say w.e
- by this point I’m livid.
*breakthrough point
This is where my marketing diploma comes in very handy – more specifically that social media class where you need to write a blog, get a twitter account with 50 followers, and where I’ve learned to utilize the big mouth’s of me and my friends.
Ahhh social media, makes our world so small. I Love it (for now).
So the message of today – NEVER EVER, rent from Avis at QUEEN & KENNEDY in Brampton, Ont.
I wont say stay away from AVIS in general, I’m pretty sure most of them are decent. I’m also aware that somewhere out there a family depends on an Avis paycheck. However, there is a certain way to conduct business. DO NOT LIE to a customer, WHEN they ask for the manager DO NOT IGNORE the customer unless there being overtly disrespectful. GIVE THE NAME OF THE MANGER.
I’ve talked the manager after I called customer service (she had to call to get it with me on the phone) At the end of the day they got $600 TODAY. In the future they’ve probably lost over $10 000.
Hey Brampton Avis,
I plan to tell everyone I know, and people that I don’t how much I don’t like your service.
I’ve already put out twitter blasts – I have 55 followers, my sister, 1000, my friends over 5000. most of them are locals
I plan to message everyone on my email list and my LINKED IN profile.
I’ve already told everyone at my work.
2 of my friends are writing blogs as we speak
I’ve just completed mine.
- Have a Nice Day
Just another thought,
Unltd Love (except to Avis),
SM
